INDUSTRY OBJECTIVES
Passenger Customer Experience
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To provide value for money through high asset utilisation and efficient service provision
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Increase passenger comfort through the reduction in overcrowding and carriage monitoring
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To reduce the overall journey time for both the rail and wider transport network (modal interchanges)
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To maintain and improve passenger safety through higher automation levels and improved passenger monitoring
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To provide access to reliable, end to end and well interconnected multimode transport services (last mile connections)
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To improve convenience through payment systems for passengers across the whole of journey undertaking, with the overall goal to implement invisible ticketing
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To develop and maintain the skills to effectively manage customer interaction points, customer service and data analytics
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To improve the service offering through a better understanding of the data, information and knowledge nexus, while maintaining cyber security
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To develop accessibility programs for disadvantaged groups, through a host of physical and information programs
Freight Customer Experience
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To achieve a significant cost reduction (25%) in unit rail freight costs (per tonne kilometre)
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To increase the volume of rail freight (100%) on the key corridors, leading to improved revenues for the below and above rail operators
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To achieve a cost effective ‘on-time delivery’ through the adoption of a customer centric framework
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To generate higher multi-modal efficiencies and flexibility for both customers and operators through automated network path planning and execution
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To improve service reliability through better use of existing infrastructure, reduced disruptions and effective communication
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To reduce overall freight journey time through better infrastructure utilisation, reduced disruption and better path planning
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To improve the security and information of goods in transit, by establishing a collaborative framework that facilitates the sharing of information along the supply chain via traceability technology
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To drive effective collaboration between state and federal governments for freight movements and improved regulatory frameworks
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To foster the skills to effectively manage B-to-B interaction points, customer service and data analytics
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Human Safety, no deaths or injuries (physical/mental)
Traffic and Network Management
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To achieve improved control and prediction of trains and traffic management across the network
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To integrate the train network holistically through improved physical and process interoperability
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To standardise Automated Train Control and Automated Train Protection based on international best practise
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To transition traffic management to dynamically perform the role of train service optimisation
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To develop the capabilities for trains to operate with drivers on the loop, or in fully driverless modes
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To focus skills and competencies toward digital and communications-based systems
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To significantly improve track capacity and train safety with new automated systems
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To successfully achieve industry adaptation to changes in management, roles and workplace practices due to integration of automation, while developing a work culture that rewards successful innovation and manages calculated risks
High Performing Railways
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To ensure reliability of current and future services according to freight and passenger customer experience focus area objectives
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To ensure an efficient method of high-volume transport based on current and future customer service requirements, whilst maximising energy efficiency and asset utilisation.
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To ensure a convenient method of transport for people and goods with timely interconnection with other transport modes
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To maintain a system based on measured need, rather than scheduled timelines
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To significantly increase the capacity of existing train networks, through new traffic management systems and targeted infrastructure investment
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To achieve effective interconnectivity in terms of data, information, systems and work processes, while protecting the entire system from cybersecurity threats
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To develop more agile and innovative methods for managing the overall networks, while maintaining high level of safety
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To monitor, test and communicate the progress of emerging technologies and capabilities that have the potential to affect logistics and services or provide business opportunities for rail
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Develop the compelling business case for rail, such that new technology projects and initiatives are viable from a budget or risk perspective